Shipping Policy
We offer Free shipping across mainland India for orders above ₹999.
Sundays and public holidays are not set as business days for standard deliveries. Orders placed after 1 pm IST on Friday/ Saturday will be processed the following Monday morning, major Holidays excluded.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to unexpected travel delays from our courier partners due to weather conditions or political disruption, or strikes
All our products are quality-checked and come in tamper-proof packaging. Please do not accept the delivery if you notice that the package is tampered with or damaged. In such events, we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.
Products may be delivered to you in multiple shipments depending on the fragility and dimensions of the items in your order.
We don’t do International Shipping now.
PROCESSING YOUR ORDER
Once your order has been processed and shipped, you will receive a confirmation e-mail with the tracking number of your package.
Orders will be delivered to the shipping address mentioned at the time of checkout. Our delivery partners will attempt to deliver the package three times*before it is returned to us. Please provide the complete and accurate shipping address including a PIN and a contact number to ensure faster delivery.
If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to hello@mizizi.in and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases, we will intimate you of the additional charge prior to the delivery of the same.
Shipping costs are non-refundable. If we process a refund, certain charges are non-refundable which include 4% payment processing charges + GST, charged by the payment gateway and the website hosting platform, the cost of the shipment and its return to our facilities, and a convenience fee of INR 200. These charges will be subtracted from your Order value before a refund is processed. Please note, that free shipping is only applicable for products that have been received by the buyer and not for products that have been returned. A refund will be processed within 30 days once the shipment reaches our facilities.